FAQ

Common questions that are asked about HID kit installation and operation. Please review this guide before contacting customer support.

My HID lights will not turn on?

If you install your HID lights and they do not turn on you may have reverse polarity. This means the power and ground wires on your vehicle's harness are reversed. What you will have to do is plug the harness connector into the ballast backwards. You will be plugging in the connector from your car into the hid lights backwards. This will not harm the vehicle or the hid lights.

Important Notice: Reverse Polarity is a common issue with the cars wiring not the HID conversion. Some cars come from the factory wired in an orientation that is reversed when compared to the HID conversion. When using stock halogen bulbs, polarity has no effect, therefore, some manufactures will have the power and ground wires opposite of the HID conversion. Some manufactures will have reverse polarity, most common American cars. A lot of Chevy's GMC (Silverados) and Chrysler's have reverse polarity.

Cars that are known to have issues with HID kits?

Below is a general list of cars that have problems when installing HID's. This list does not include all cars that have problems. We are updating the list as we see patterns with certain makes and models.

*We cannot guarantee these are 100% correct as different models and years may have different solutions.

• Audi (2002+) – May need Error Code Eliminators
• BMW 3 Series (E36) – May need 2200 micro farad capacitor
• BMW 5 Series (E39) – May need Error Code Eliminators
• BMW 5 Series (E34) – May need 2200 micro farad capacitor
• Cadillac CTS (2003-2007) – Has reversed polarity
• Chevrolet Corvette (C5) – Typically needs a wiring harness
• Chevrolet Silverado – Has reversed polarity
• Dodge Charger - Reversed polarity into Error Code Eliminators
• Dodge Ram – Most 04+ will need a 100 ohm 25W Resistor
• Jeep Commander - May need wiring harness
• Jeep Grand Cherokee – Needs a wiring harness
• Jeep Wrangler - Needs Error Code Eliminators
• Lexus SC300 (1991-2000): Has reversed polarity
• Mazda 3 / Mazda 6 – Typically need wiring harness for 55W HID Kits
• Mercedes Benz (All 02+) – Needs Error Code Eliminators
• Pontiac GTO - The fog lights have reverse polarity
• Toyota Corolla (03-08) – Reversed polarity, needs wiring harness and Error Code Eliminators
• Volvo – May need Error Code Eliminators
• Suburban / Tahoe and other GMC cars - Reversed polarity

HID Troubleshooting: Flickering or One Side Working / Not Lighting up / Intermittent firing

Flickering: If both sides are flickering it can be caused by multiple issues. Most likely the vehicle can’t supply enough power to the ballasts on startup. You can check this by connecting the HID kit directly to your battery. If the hid lights fires up without any problems you will probably need a wiring harness. If your car has Daytime Running Lights (DRL) if could be caused by the car quickly turning the lights on and off to give the effect that the halogen bulbs are running at half power. If the flickering is caused by the DRL you can try a wiring harness or have the DRL disabled. The flickering can also be caused by the car’s self-check system to see if there is a working halogen bulb connected (Also known as CANBUS). This can typically be corrected with the Problem Eliminators or relays with special modules.

Neither light turns on: They is almost always a symptom of reversed polarity. This can be checked by reversing the connector on the input side of the ballast. It can also be tested by connecting the bulbs and ballasts and using the adaptor cables on the bulb to get power directly from the battery.

One side doesn’t turn on: This could be caused by a bad bulb, ballast or wiring. The easiest way to check this is by swapping the bulb and ballast one at a time to the side that works to check that each component is functioning. This way you can find out what part was bad.

Intermittent firing: If sometimes one side does not turn on or it takes multiple tries for the HID's to turn on, you may have a power issue. We would recommend trying a wiring harness. This will allow you to wire the HID kit directly to the cars battery. Sometimes if you bump your fuse by 5 amps that can help as well. If the problem stays with one particular side, we would recommend swapping the bulbs or ballast from left to right and see if the problem follows. If this is the case, you may have a bad bulb or ballast.
If you have the HID Harness installed and are still getting intermittent firing, double check your power and ground cables. Make sure the terminal is touching the "metal" part of the bolt and not just the head of the bolt.

What type of bulb does my headlights/fog lights use?

Check here to check. But do not worry, as long as you select the correct make/model/year and tell us what your ordering for, we will have our engineers check before shipping.

Payment Methods

We accept Visa/MasterCard/Discover/AMEX and Paypal.com

Is it safe to order online?

All of our payments are processed by Paypal or Authorize.net payment gateways.

Shipping

How do you ship the HID lights?

We use USPS Priority to ship our HID lights across the USA and Canada.

When will I receive my HID lights?

All orders are shipped the next business day. Actual delivery time depends on the location of the customer. In general, customers on the West Coast will receive their HID lights is 2-3 business days. Customers on the East Coast will receive their HID lights in 3-5 business days.

Will I get a tracking number?

If within 50 states, you will get an email with a tracking number by USPS.com

Do you ship outside the USA/Canada?

We ship to most international locations via air mail. Please contact us for a shipping quote.

HID Warranty

What is covered under the Lifetime Warranty?

Every single part of the HID lights is covered by our lifetime of HID kit warranty. If any of the parts in the HID conversion stops functioning properly within product lifetime. Damage due to improper use is not be covered by the warranty. Normal wear is not covered by the warranty. For more details, please read the Terms and Conditions.

How long is the warranty valid for?

Depending on which option you choose on checkout, we have lifetime warranty or standard warranty.

What should I do if I need a warranty replacement?

First, you should contact us. One of our support technicians will troubleshoot the problem with you. If after troubleshooting, you still need a part replaced, we will give you instructions on how to return the defective part. Do not return defective parts without a return authorization number. The package will be refused and returned to you.

Product Returns

Can I return my HID lights?

If you are not fully satisfied with your HID lights, contact us to arrange for its return within 10 days of the date of delivery. We will refund you the price of the HID lights less a 20% restocking fee. Shipping is not refundable. Do not return HID lights without a return authorization number. The package will be refused and returned to you. Returns will not be accepted after 10 days.